Access your medical records

There are several options to request your medical records, and we look forward to fulfilling your request.

Using MyChart to Access Medical Records

MyChart gives you fast, secure online access to your medical record. You can download, send, or receive medical records via your MyChart account.

For test results, review your MyChart account or follow the instructions from your physician’s office.

Downloading Medical Records from MyChart

• Login to your MyChart account from the app or our website
• From the menu select 'Questionnaires' and then select ‘Request a Copy of My Medical Records’
• You will be asked to fill out an online form determining which records are to be released, and whether to release them to yourself or directly to your provider(s)
• You can also use MyChart to request radiology images to share with your health care providers Learn More

Request Print or Email Copies of Your Medical Records

To obtain a copy of a medical record from Spry Senior. Download the Authorization to Release Protected Health Information.

Complete the form and send via one of the following:

Email

Email the completed form in PDF format to: ReleaseOfInformation@sprysenior.com

-OR-

Mail (via US Postal Service) your completed authorization form

SPRY SENIOR
c/o The MetroHealth System
Health Information Management
Release of Information; G-108
2500 MetroHealth Drive
Cleveland, OH 44109

Please indicate on the authorization form if you prefer that the copy of the medical record be sent to the address specified on the authorization form, or if you prefer to pick up your copy from our office during business hours or require secure electronic delivery (must provide recipient’s email address).

Lab and other results: please review MyChart or follow the instructions from your physician’s office.

Questions? Please contact us!

Call: 216-778-4252

Fax: 216-778-2413

Business Hours

Monday through Friday
8 a.m. to 3:30 p.m.

Mailing Address

SPRY SENIOR
c/o The MetroHealth System
Health Information Management
Release of Information; G-108
2500 MetroHealth Drive
Cleveland, OH 44109

Fee Schedule

Medical records are provided as a courtesy to healthcare providers for the continuity of clinical care for the patient. Patients are entitled to one free copy of their medical record, upon receipt of an appropriate request for:

• The patient or patient’s medical representative
• The Bureau of Workers’ Compensation, The Industrial Commission, The Ohio Department of Job and Family Services, and The Ohio Attorney General
• Patient or patient’s representative if the record is necessary to support a claim for Social Security disability benefits and the request is accompanied by documentation that the claim has been filed

The State of Ohio provides a two-tiered fee schedule for the cost of providing copies, one for patients and another for others.

Click here for the latest FEE SCHEDULE information for all requests including patient or patient representative for secondary requests and all other requestors.

Please allow 30 days to process your request upon our receipt. Please be sure to fill out the authorization form accurately and completely. Inaccurate information on the authorization form may cause delays in providing you with information you requested.